09-16-2015, 11:36 AM
(This post was last modified: 07-31-2018, 10:07 AM by Mike@Harrison.)
https://mixbus.helpscoutdocs.com/
Common questions and solutions from our Mixbus email support:
I purchased Mixbus, but it says it is "UNLICENSED" and I occasionally hear a burst of noise.
This indicates that you need to install the license file.
Please check the Mixbus download email that arrived shortly after your purchase. The email should include a link to your Mixbus license file, and instructions for installing the license file.
In the main menu, click "Window->License Manager" and paste the license link ( "html://......" into the field.
When I try to open the GVerb+ or 3D Delay, it says that the plugin is unlicensed. How do I get a license?
These plugins are part of the Plugin Essentials Pack which is available on our web store. The plugins are included in the Mixbus installation, but to utilize the on-screen controls you must purchase a separate license. The Essentials are available to all Mixbus users on all platforms ( Windows, OSX and Linux ) and are automatically installed as part of Mixbus. This allows you to share Mixbus sessions with your friends and know that they will have the sound of the plugins available, even if they haven't purchased them! Neat, huh?
I purchased the Plugin Essentials Pack (or other Harrison plugins), but when I open the plugin it says "UNLICENSED" and the controls are blacked out.
This indicates that you need to install the license file.
Please check the Essentials download email that arrived shortly after your purchase. The email should include a link to your Mixbus license file, and instructions for installing the license file.
In the main menu, click "Window->License Manager" and paste the license link ( "html://......" into the field.
How do I show Mixbus where to find my VST plugins? ( Windows )
In the main menu, click Window->Preferences->Plugins. Add the folder paths that point to your plugins and click "Scan".
How do I report a crash in Mixbus ( OSX )
If you are using OSX and are still crashing at startup, the most likely cause is a plugin that Mixbus is not able to scan at startup. When Mixbus reports "Mixbus has closed unexpectedly", please click "Generate Report". This will open a window with the technical details of the crash report. Please copy/paste this information into an email for mixbus@harrisonconsoles.com
How do I launch Mixbus from a command-line prompt? ( for techies only )
Windows: cd C:\Program Files\Mixbus3\bin<enter> Mixbus3.exe<enter>
OSX: ARDOUR_BUNDLED=1 /Applications/Mixbus3.app/Contents/MacOS/Mixbus3<enter>
Linux: cd /opt/Mixbus{blah}/bin<enter> ./mixbus<enter>
Where does Mixbus store its preferences?
Mixbus creates a folder with several files. On Windows, the folder path is something like ~\AppData\Local\Mixbus3\ ( this varies with different versions of Windows ).
On Mac, the foder path is ~/Library/Preferences/Mixbus3
On Linux, the folder path is ~/.mixbus3
- "ui.conf" stores the color, font, and other theme preferences
- "announcements" stores the latest announcements from Harrison (usually this is empty unless a new version is available)
- "bindings" stores the user's selected keybindings (keyboard shortcuts) for menu actions
- "config" stores the user's preferences such as auto-backup and other items in the Options menu
- "instant.xml" stores the user's last-used preferences such as snap mode, mouse mode, zoom mode, etc.
- "recent" lists the sessions that appear in the recently-used dialog
- "sfdb" stores the metadata database which the Import dialog stores metadata about files that you've "tagged" for later use.
- a folder called AU_cache where Mixbus stores the scanned AU plugins ( OSX only )
- a folder called FST_cache where Mixbus stores the scanned VST plugins ( Windows only )
If you delete the preference folder or any file inside it, Mixbus will create a replacement with default values when it is next launched. Sometimes this will cause a delay at startup; for example on OSX, Mixbus will have to re-scan the plugins when it is next launched.
If your question isn't answered in this thread, feel free to email us at mixbus@harrisonconsoles.com for support.
Common questions and solutions from our Mixbus email support:
I purchased Mixbus, but it says it is "UNLICENSED" and I occasionally hear a burst of noise.
This indicates that you need to install the license file.
Please check the Mixbus download email that arrived shortly after your purchase. The email should include a link to your Mixbus license file, and instructions for installing the license file.
In the main menu, click "Window->License Manager" and paste the license link ( "html://......" into the field.
When I try to open the GVerb+ or 3D Delay, it says that the plugin is unlicensed. How do I get a license?
These plugins are part of the Plugin Essentials Pack which is available on our web store. The plugins are included in the Mixbus installation, but to utilize the on-screen controls you must purchase a separate license. The Essentials are available to all Mixbus users on all platforms ( Windows, OSX and Linux ) and are automatically installed as part of Mixbus. This allows you to share Mixbus sessions with your friends and know that they will have the sound of the plugins available, even if they haven't purchased them! Neat, huh?
I purchased the Plugin Essentials Pack (or other Harrison plugins), but when I open the plugin it says "UNLICENSED" and the controls are blacked out.
This indicates that you need to install the license file.
Please check the Essentials download email that arrived shortly after your purchase. The email should include a link to your Mixbus license file, and instructions for installing the license file.
In the main menu, click "Window->License Manager" and paste the license link ( "html://......" into the field.
How do I show Mixbus where to find my VST plugins? ( Windows )
In the main menu, click Window->Preferences->Plugins. Add the folder paths that point to your plugins and click "Scan".
How do I report a crash in Mixbus ( OSX )
If you are using OSX and are still crashing at startup, the most likely cause is a plugin that Mixbus is not able to scan at startup. When Mixbus reports "Mixbus has closed unexpectedly", please click "Generate Report". This will open a window with the technical details of the crash report. Please copy/paste this information into an email for mixbus@harrisonconsoles.com
How do I launch Mixbus from a command-line prompt? ( for techies only )
Windows: cd C:\Program Files\Mixbus3\bin<enter> Mixbus3.exe<enter>
OSX: ARDOUR_BUNDLED=1 /Applications/Mixbus3.app/Contents/MacOS/Mixbus3<enter>
Linux: cd /opt/Mixbus{blah}/bin<enter> ./mixbus<enter>
Where does Mixbus store its preferences?
Mixbus creates a folder with several files. On Windows, the folder path is something like ~\AppData\Local\Mixbus3\ ( this varies with different versions of Windows ).
On Mac, the foder path is ~/Library/Preferences/Mixbus3
On Linux, the folder path is ~/.mixbus3
- "ui.conf" stores the color, font, and other theme preferences
- "announcements" stores the latest announcements from Harrison (usually this is empty unless a new version is available)
- "bindings" stores the user's selected keybindings (keyboard shortcuts) for menu actions
- "config" stores the user's preferences such as auto-backup and other items in the Options menu
- "instant.xml" stores the user's last-used preferences such as snap mode, mouse mode, zoom mode, etc.
- "recent" lists the sessions that appear in the recently-used dialog
- "sfdb" stores the metadata database which the Import dialog stores metadata about files that you've "tagged" for later use.
- a folder called AU_cache where Mixbus stores the scanned AU plugins ( OSX only )
- a folder called FST_cache where Mixbus stores the scanned VST plugins ( Windows only )
If you delete the preference folder or any file inside it, Mixbus will create a replacement with default values when it is next launched. Sometimes this will cause a delay at startup; for example on OSX, Mixbus will have to re-scan the plugins when it is next launched.
If your question isn't answered in this thread, feel free to email us at mixbus@harrisonconsoles.com for support.